Quick Answer: What Is Public Knowledge Base Salesforce?

How do I create a knowledge base in Salesforce?

To enable Salesforce Knowledge, from Setup, enter Knowledge in the Quick Find box, then select Knowledge Settings.

Confirm that you want to enable Salesforce Knowledge and click Enable Knowledge.

If your org doesn’t have an article type, a default article type is created..

What is another word for knowledge base?

Hypernym for Knowledge base: realm, region, field of study, bailiwick, subject, subject field, discipline, scientific knowledge, subject area, study, field.

How do I enable knowledge?

Enable Lightning KnowledgeFrom Setup, enter Knowledge in the Quick Find box and click Knowledge Settings.If you’re new to Knowledge, enable Knowledge by selecting Yes and clicking Enable Salesforce Knowledge. … Click OK to continue.On the Knowledge Settings page, click Edit.Select Enable Lightning Knowledge.Click Save.

What is Article type in Salesforce?

000339395. Description. Article Types are like Record Types for Salesforce Classic Knowledge. They are custom templates that can provide a different look-and-feel for the published article as well different types of information, visibility and edit rights. Default article types include FAQs, Offers, and How-To’s.

What are the two capabilities of knowledge?

Thus the two primary means of developing knowledge capabilities are technology, and human skills and behaviours.

What are the 4 types of knowledge?

According to Krathwohl (2002), knowledge can be categorized into four types: (1) factual knowledge, (2) conceptual knowledge, (3) procedural knowledge, and (4) metacognitive knowledge.

What is the meaning of knowledge base?

The term “knowledge base” typically refers to the information stored in the system, but it can also refer to the software used to author and present that information. In this article, we will use “knowledge base” to refer to the content contained within your knowledge base software.

How does Salesforce Knowledge search work?

Salesforce Knowledge search uses the same custom search algorithms that are available throughout Salesforce, which include mechanisms such as tokenization, lemmatization, and stopword lists, to return relevant search results. When searching articles from a case, by default, only the case title is used in the search.

What is knowledge based approach?

THE KNOWLEDGE-BASED APPROACH. What is it? Knowledge-based coaching is an approach that involves adapting theories, knowledge, and traditions from a whole range of disciplines and applying them to the coaching engagement, as and when appropriate.

What makes a good knowledge base?

A knowledge base is a self-serve customer service library that includes information about a product, service, or topic. They usually look something like this. Knowledge bases may seem like a simple enough concept, but let’s step back and put the idea in context.

How do you create a knowledge base?

Here’s the basic process of building a knowledge base:Decide on the core elements of your knowledge base.Choose your knowledge base content.Agree on the structure of your knowledge base articles.Write your knowledge base articles.Add visuals to your content.Publish your knowledge base.Analyze and improve your articles.

How does knowledge based system work?

A knowledge-based system (KBS) is a form of artificial intelligence (AI) that aims to capture the knowledge of human experts to support decision-making. … Some systems encode expert knowledge as rules and are therefore referred to as rule-based systems. Another approach, case-based reasoning, substitutes cases for rules.

What is a synonym for good knowledge?

Synonyms for knowledge awareness (cognition, consciousness, cognizance >>) wisdom (lore, erudition, knowing >>) science (education, literacy, scholarship >>) familiarity. level of scrutiny.

Where is Salesforce Knowledge accessed?

Salesforce Knowledge is available in Essentials and the Unlimited Edition with Service Cloud. Salesforce Knowledge is available for an additional cost in: Professional, Enterprise, Performance, and Developer Editions. For more information, contact your Salesforce representative.

What are the features of Salesforce knowledge?

Main features of Salesforce Knowledge are:Content lifecycle management.APIs.Publication & translation approval.Knowledge One widget.Article rating system.Data categories for specific audience.Customization.Knowledge article tagging.More items…

What are the two features of knowledge?

Several characteristics of knowledge have been described:Knowledge is contextual and it can be re-used.Benefits of knowledge obtained only if it is applied.The values of knowledge may change over time.Knowledge has to be renewed or maintained.It can be difficult to transfer, capture and distribute knowledge.More items…

How does suggested articles work in Salesforce?

Suggested articles help knowledge base users solve cases quickly. When a new case is saved, the search engine automatically looks for articles that have keywords in common with the admin-selected case fields.

What are the components of knowledge base?

There are three main components of a knowledge based system:Knowledge Base: The actual knowledge stored as ontologies in the system.Inference Engine: The backend component of a KBS that applies logic rules (as assertions and conditions) to the knowledge base to derive answers from it.More items…

What is the difference between Salesforce Knowledge and solutions?

Here are some differences between Knowledge and Solutions: Knowledge requires feature licenses, meaning that it costs more money per user, whereas Solutions come free out of the box. Knowledge gives you the capability to segment through articles and data categories.